Cancellation policy

Wine Club & Purchase Options
By joining our Wine Club or selecting a recurring purchase option, you agree to the following terms:

  • Frequency Options: You can choose to receive shipments quarterly, bi-annually or annually.

  • Minimum Commitment: A minimum of two shipments is required before cancellation.

  • Skipping a Shipment: You can skip an upcoming order via your customer portal. A maximum of three skips is allowed — after that, your membership will be automatically cancelled.

  • Cancellations: If you'd like to cancel, please email. All cancellation requests must be received at least 24 hours before the next billing/shipping date to avoid being charged.

  • Changes: You can update your details or preferences through your customer portal at any time or by email.

Ottelia acknowledges the Pinechunga people as Traditional Custodians of the land on which our winery and restaurant stand today. We recognise and respect their cultural heritage, beliefs and ongoing connections to land, water and community. We pay our respect to their elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.


Ottelia are certified members of Sustainable Wine Growing Australia, in the vineyard and winery.


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5 Memorial Drive
Coonawarra SA 5263

ABN: 70 957 928 410
Liquor Licence Number: 57612670

It is against the law to sell or supply alcohol to any person under the age of 18.