Privacy Policy
Last Updated: 15.08.2024
Ottelia is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when visiting our website, making purchases, or engaging with us through marketing communications.
1. Personal Information Collection
When you visit our website or make a purchase, we may collect personal information, including but not limited to your name, email address, phone number, mailing address, and payment information. This information is collected to process your orders, provide customer service, and send marketing communications if you have opted in.
2. Use of Personal Information
The personal information you provide may be used for the following purposes:
- Processing and fulfilling your orders.
- Communicating with you regarding your order status and any inquiries.
- Sending marketing communications, including promotions, product updates, and special offers, if you have given your consent.
- Improving our website, products, and services.
3. Marketing Consent
By providing your email address and/or phone number, you consent to receive marketing communications from Ottelia. These may include newsletters, promotional offers, and updates on our products and services. You can opt out of these communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
4. SMS Marketing Consent
If you opt in to receive SMS marketing messages, you consent to receive text messages from Ottelia at the mobile number provided. Message and data rates may apply. You can opt out of SMS communications at any time by replying "STOP" to any message or contacting us directly.
5. Refunds and Non-Refundable Items
We offer refunds on products returned in their original, unopened condition within 30 days of purchase. Unfortunately, we cannot offer refunds on the following items:
- Wine that has been opened.
- Perishable goods such as food items.
- Any product not in its original condition, is damaged, or missing parts for reasons not due to our error.
To initiate a return, please contact us with your order number and details of the product you wish to return.
6. Shipping Damage
If your order arrives damaged, please contact us within 7 days of receipt. We may request photographic evidence of the damage to process your claim. Depending on the circumstances, we may offer a replacement, refund, or store credit.
7. Prohibition of Alcohol Sales to Minors
Ottelia is committed to responsible alcohol consumption and sales. It is illegal to sell alcohol to anyone under the age of 18. By placing an order on our website, you confirm that you are at least 18 years old. We reserve the right to request proof of age at the point of delivery or collection. If satisfactory proof of age is not provided, we may refuse to complete the transaction and issue a refund.
8. Third-Party Services
We may use third-party services to process payments, manage marketing communications, and fulfill orders. These third parties have their own privacy policies, and we are not responsible for their practices. However, we only work with trusted partners who uphold strict privacy standards.
9. Security of Your Information
We take the security of your personal information seriously and implement a variety of security measures to maintain the safety of your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee its absolute security.
10. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser. You can choose to have your computer warn you each time a cookie is being sent or turn off all cookies via your browser settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review it periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: hello@ottelia.com.au Â
Phone: +61 8 8736 3170Â Â
Address: Ottelia, 5 Memorial Drive, Coonawarra SA 5263
